Return policy
PLEASE NOTE THAT WE DO NOT ACCEPT FREE RETURNS, A FEE WILL BE CHARGED FOR THIS.
Returning
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option of returning them within
within 30 days of receipt.
In this case, the order must meet the following conditions:
1. the order still contains all the correct parts, components and the packaging is
exactly as the product arrived.
2. the product has been handled normally, breakage due to careless use is excluded.
3. products for which hygiene is important have been thoroughly cleaned before the return process begins.
process begins.
4. the product is found to be defective immediately upon receipt.
5. we have the right to charge shipping costs to the customer.
6. a return will be processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.
will be officially confirmed within this period.
*We reserve the right to refuse returned items if we suspect the items have been used, damaged
or damaged.
How can I return my order?
If your order meets the above conditions, please follow the steps below to start the return process.
To start the returns procedure.
-send an email to: customerservice@smithshoes.co.uk
Make sure the email contains the following details:
Order number
Reason for return request
Photo of the product in case of breakage
Customer's first name + surname
Customer address
We will contact you and give you the return address.
Never send the return to the sender, we will give you the correct address after you have asked us for it.
have asked us. You, the customer, are responsible for the shipping costs of the returned
product.
RETURNS POLICY
The consumer has a right of withdrawal in accordance with the following provision if he
the consumer is a natural person who enters into a legal transaction for purposes that are not
which are not predominantly attributable to their commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of withdrawal
The cancellation period is 14 days from the day on which you or a third party designated by you
or a third party designated by you, other than the carrier, received or took delivery of the last goods.
As we work with a fully automated system, orders are processed immediately after being placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible
after receiving the goods.
To exercise your right of withdrawal, you must notify Degrootmode by sending a clear
statement (e.g. by e-mail) of your decision to cancel this contract. The cancellation is
completed when we have received the goods. The costs of returning the goods are
borne by the buyer.
Registration for transit shipments
As our goods are shipped from Asia, there may be longer transit times over which we have no control.
have no control over. If the goods are already on their way to you, cancellation is not possible. Please
then wait until you have received the goods and then send them back to us. You can of course also
notify us of your cancellation in advance.
To guarantee you the fastest possible return, we ask you to send us a shipping confirmation.
Confirmation.
Consequences of cancellation
If you cancel this contract, we must refund all payments we have received from you,
with the exception of the delivery costs (with the exception of the additional costs resulting from
(excluding the additional costs arising from the fact that you have chosen a form of delivery other than the cheapest standard delivery)
(excluding the additional costs arising from the fact that you have chosen a form of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which
from the day on which we have received notice of your cancellation of this contract and receipt of the goods. For this purpose
we will use the same means of payment that you used for the original transaction for this refund
unless expressly agreed otherwise with you; in no event will you be charged for this refund.
this refund.
** ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.